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AWB Tracking Number and URL on Orders

28-Jun-2011
One piece of information missing from the order system was the ability to save a tracking number (AWB) and an URL to the shipping provid..

Packing Slips and Package Labels

21-Jun-2011
Site administrator or drop shipping suppliers need to have a way to print a packaging list and package label for each order received. Al..

Order Status Change Notifications

14-Jun-2011
This is an essential e-commerce feature for keeping paying customers up to date with the status of their online order. We want to make s..
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Customer Relationship Management System features


Main Features of Customer Relationship Management System

  • Build any number of customer inquiry web forms without any programming
  • Easily add your web forms to a web page hosted at GoodWebby or any other hosting company
  • Use customizable business workflows to setup notifications via email or SMS (text messages) when customers inquire
  • Use the Customer Report Generator to dice and slice your customer database

Integrated Customer Database

  • Grow your customer database every time your customers inquire or interact with your website
  • Keep a history of all past customer inquiries
  • Allow customers to view their past inquiries via secure "member only" areas
  • Allow customers to keep their details updated via secure "member only" areas
  • View on a per customer basis details on every action they've taken on your site
  • Customize and extend the Customer Database to suit your business

Web Form Builder

  • Build customer inquiry web forms without any programming
  • Add any number of custom fields to your web form to suit your business
  • Automatically captures and populates every inquiry in your customer database
  • Use built-in business workflow framework to automate follow-up, and set reminders and escalation rules. Choose to be notified via email and/or SMS (text message).
  • Report on web form submissions including custom fields and easily export to Microsoft Excel
  • Allow customers to upload files within web forms
  • Allow real-time credit card processing within web forms, e.g. process donations
  • Allow refer-a-friend functionality within web forms
  • Add Image Verification to web forms to stop spam submissions by bots
  • Allow customers to subscribe to one or more campaign lists within web form
  • Automatically subscribe customer to a Secure Zone upon submission of a web form
  • Easily add web form to any web page hosted at GoodWebby or elsewhere
  • Customize the landing page customers see after submitting an inquiry
  • Customize auto responder email sent to customers after they make an inquiry

CRM Reporting

  • Sophisticated customer reporting framework.
  • Filter on any system or custom field
  • Save any report and run later
  • Export any report to Microsoft Excel for further analysis